What is Commense?
Commense is a modern accessories brand dedicated to creating timeless, high-quality pieces. We focus on minimalist design, superior materials, and thoughtful craftsmanship to offer items that become a lasting part of your style.
What is your return and exchange policy?
We want you to love your purchase. If you are not completely satisfied, you may return unworn, unwashed, and undamaged items with original tags attached within 30 days of delivery for a full refund to your original payment method. Sale items are eligible for store credit only. Customers are responsible for return shipping costs. Please note that all international duties and taxes are non-refundable.
The item I want is sold out. Will it be restocked?
We often restock popular styles. To be notified when a specific item is back in inventory, please use the “Notify When Available” function on the product page.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to monitor your package’s journey. You can also track your order by logging into your account on our website.
My tracking hasn’t updated in a while. What should I do?
Occasionally, carrier tracking systems can experience delays in updating. Please allow 24-48 hours for the status to refresh. If there is still no movement after several days, please contact us and we will investigate with the shipping carrier on your behalf.
What are your shipping options and costs?
We offer a range of shipping options at checkout. Costs and estimated delivery times are calculated based on your location and will be displayed before you complete your purchase.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping costs and delivery times vary. Please note that customers are responsible for any customs duties, import taxes, or brokerage fees levied by their country, as these are not included in the item price or shipping cost.
How do I care for my Commense products?
To ensure the longevity of your items, please refer to the specific care instructions included with your order. General tips include storing items in a cool, dry place and cleaning them gently with a soft, dry cloth. Avoid contact with water, perfumes, and harsh chemicals.
What materials do you use?
We are committed to quality and sustainability. Our collections primarily use materials like 316L stainless steel, sterling silver, and 24k gold vermeil. We also incorporate recycled materials where possible. Detailed material information is available on each product page.
Are your products nickel-free and hypoallergenic?
Yes, all of our metal products are nickel-free and lead-safe. They are designed to be hypoallergenic and suitable for most sensitive skin types.
What is gold vermeil?
Our gold vermeil is a high-quality finish involving a thick layer of 24k gold plated over a sterling silver base. This process creates a durable, tarnish-resistant piece with the luxurious appearance of solid gold, offering exceptional value and quality.
How can I stay updated on new collections and promotions?
The best way to stay informed is by subscribing to our newsletter at the bottom of our homepage. You can also follow us on our social media channels for the latest updates, style inspiration, and exclusive offers.
I have a question that isn’t answered here.
For any further questions, our customer service team is happy to help. Please visit the Contact Us section on our website, and we will get back to you as soon as possible.