Shipping & Delivery Policy
We are delighted that you have chosen to shop with us. Please read the following information carefully to understand our shipping and delivery processes.
Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification email once your order has shipped.
Shipping Destinations & Transit Times
We currently ship to the contiguous United States. Please allow the following times for your order to arrive once it has been shipped:
- Standard Shipping: 5-8 business days
- Express Shipping: 2-4 business days
Please note that these timeframes are estimates and commence from the date of shipment, not the date of purchase. Delivery times may vary due to carrier transit delays, especially during peak seasons or unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the items in your order. You will see the final shipping charge before you complete your purchase.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email which will include your tracking number and a link to track your package. You can use this to follow your order’s journey until it arrives at your doorstep.
International Shipping
We currently do not offer international shipping outside of the contiguous United States.
P.O. Boxes & APO/FPO Addresses
We are unable to ship to P.O. Boxes or APO/FPO addresses at this time. Please provide a physical street address for delivery.
Incorrect, Incomplete, or Undeliverable Addresses
We are not responsible for orders shipped to an incorrect or incomplete address provided at checkout. Please double-check your shipping information carefully before submitting your order. If a package is returned to us as undeliverable, we will contact you to arrange re-shipping, which will incur additional shipping fees.
Missing or Stolen Packages
modememento.com is not liable for any packages that are lost or stolen after they have been marked as delivered by the carrier. Please contact the shipping carrier directly to initiate an investigation for any missing packages.
Damaged Items
If you receive a damaged item, please contact our customer service team immediately. We may require photographic evidence of the damage to the product and its packaging to assist you effectively.
Policy Changes
We reserve the right to modify this shipping policy at any time. Any changes will be posted on this page, so please check back periodically for updates.
For any questions regarding shipping, please refer to our website for assistance.